FAQs

  • WHERE CAN I AVAIL?

This exclusive deal is available only at https://pony.com.ph/

  • WILL THERE BE A RESTOCK IN CASE THE PRODUCT IS ALREADY OUT OF STOCK?

Quantities are limited given the exclusive nature of our deals. Restocks are not guaranteed therefore it’s best to buy now.

  • HOW TO ORDER?

Order in 3 easy steps:

    1.  Visit https://pony.com.ph/ and ADD TO CART your desired product/s.
    2. When ready to purchase, CHECK OUT your cart where you will input your shipping address and process payment.
    3. Wait for your order to arrive. A confirmation email thru sales@pony.com.ph of your purchase will be sent to you within 24 hours. A Shipment Tracking Number will be sent separately to you by our partner courier.
  • WHAT ARE THE ACCEPTED PAYMENT METHODS?

We accept payments via the following:

    • Credit Card
    • Debit Card
    • G-Cash
    • Cash on Delivery

Please note that any additional charges for any mobile/bank transactions will be shouldered by customers.

  • DO YOU OFFER DISCOUNT ON VOLUME PURCHASES?

There are no discounts for volume purchases.

We do sometimes offer special bundles and deals such as free shipping or freebies  for a limited promo period. These promotions shall only apply to orders with payment reflected within the promo period indicated.

  • HOW LONG DOES THE DELIVERY TAKE?

Delivery time depends on the location of your registered shipping address.

It usually takes 3-5 business days for Metro Manila and at least 7 business days for provincial orders to be delivered nationwide.

    • Metro Manila & Greater Manila Area: 2-3 local business days
    • Luzon: 2 – 3 local business days
    • Visayas and Mindanao: 5 – 7 local business days

However, please note that due to the quarantine restrictions, some deliveries may take longer than expected, please bear with us but be assured that we will try our best to deliver on time.

  • HOW CAN I TRACK MY DELIVERY?

Our partners courier will provide you a Shipment Tracking Number.

  • HOW MUCH IS THE SHIPPING COST?

Shipping cost depends on the location of your registered shipping address and will be computed during check out. 

  • CAN I CHANGE MY DELIVERY ADDRESS?

No, change of delivery address is not allowed once your order has already been checked out. Items delivered that are not received by the customer at their shipping address will be returned to our warehouse. Additional shipping fees will apply for new delivery requests.

  • CAN I CHANGE SIZE IN CASE THE ITEM DOES NOT FIT?

Change in size is not allowed when the item/s are already bought and delivered. In special cases, you may arrange this with our customer care but shipment fees will be shouldered by customer.

  • CAN I CHANGE THE STYLE OF THE ITEM I BOUGHT?

Change in style is not allowed when the item/s are already purchased and delivered.

  • WHAT SHOULD I DO IF THE ITEM I RECEIVED IS DAMAGED? WHAT ARE YOUR RETURNS POLICIES?

Damaged item/s may be exchanged within 7 days from receipt. Item/s must be unused and must be complete with tags and box when returned. Shipping fee for item replacement shall be shouldered by the customer.

  • WHAT SHOULD I DO IF THE ITEM DELIVERED TO ME IS THE WRONG SIZE FROM WHAT I ORDERED?

Wrong size may be exchanged within 7 days from receipt. Item/s must be unused and must be complete with tags and box when returned.

  • WHO SHALL WE CONTACT IN CASE OF DELAYED DELIVERY?

You may track your delivery through the website of our partner courier.

  • CAN I GO TO YOUR NEAREST STORE TO PICK-UP THE ITEM?

No. We only deliver through our partner courier services.